The IT Support Officer will provide technical assistance and support to end-users in NASCP, ensuring that computer systems, hardware, software, and network on infrastructure are functioning correctly and efficiently. User inquiries, and guidance on technology related matters, will be handled by the officer.
<ul> <li>Manage data and IT infrastructures</li> <li>Handle all meeting and engagements IT needs</li> <li>Investigate and troubleshoot issues across the technical ecosystem (infrastructure, security, cloud)</li> <li>Respond to user inquiries and providing technical assistance through various channels e.g phone, email, or in-person, to resolve hardware and software issues</li> <li>Ability to install, configure and update software applications, including operating systems and productivity tools</li> <li>Assist in network connectivity issues, including troubleshooting network connections and helping users with network-related problems</li> <li>Manage user accounts, permissions, and access rights to various systems and applications</li> <li>Implement data back-up procedures and assisting in data recovery in case of system failure or data loss</li> <li>Maintain accurate and up-to-date documentation of IT systems, processes and solutions</li> <li>Assisting in implementing IT security measures, including antivirus software, firewalls, and access controls</li> <li>Monitoring and applying software patches and updates to ensure system security and performance</li> <li>Provide remote IT support to the zonal officers</li> <li>Keep track of IT assets, including inventory management, asset allocation, and disposal of outdated equipment</li> </ul>
<p><strong>Academic Qualifications</strong></p> <p> B.Sc in computer science, information technology or a related field with 5 years substantive experience in similar duties, preferably with development organisations and/or public sector organization.</p> <p> </p> <p><strong>Experience</strong></p> <ul> <li>Hardware and software management</li> <li>Manning of IT for meetings</li> <li>Maintenance and troubleshooting for IT</li> <li>Experience of monitoring and managing ICT systems and infrastructure for an IT project including database management, Storage Area Network (SAN), network, firewall etc.</li> <li>Excellent knowledge of Information Systems, ICT best practices, and current application development methodologies.</li> <li>Deep knowledge of Content Management System (CMS) and Full-stack development.</li> <li>Ability to establish and maintain good working relations with individuals of different cultural backgrounds, fluency in English is required.</li> <li>Experience carrying out similar tasks for development organizations like Palladium is highly desired.</li> <li>Experience in designing and deploying complex ICT infrastructure, including databases, networks and security;</li> <li>Experience in advising senior counterparts on ICT issues and solutions;</li> <li>Demonstrated ability to handle sensitive information appropriately;</li> <li>Demonstrated ability to communicate complex technical information to non-specialist audiences</li> <li>Experience in website management</li> </ul>
<ul> <li>Ensure timely resolution of technical issues</li> <li>Regularly update and maintain computer systems, and software applications</li> <li>Create and update documentation for IT processes, troubleshooting guides and user manuals</li> <li>Assist in IT security measures such as antivirus software, firewalls, and data backup procedures</li> </ul>
The officer will be accountable to the Head SI .
S/he will be paid competitive fees for the agreed duration based on qualification and experience.
Deadline for submission of application for this position is Thu Dec 14 2023 23:59:00 GMT+0000 (Coordinated Universal Time). Any application sent in after the set deadline will be disqualified.
